myZoi - Earned Wage Access

The amounts accessible under the Earned Wage Access Facility (“EWA Facility” or “Facility”) shall be disbursed to the Customer through the designated, prepaid card, or digital wallet managed and operated by myZoi, upon completion of eligibility verification, submission of required documentation, and satisfaction of all conditions stipulated in Article (2) of these Terms and Conditions.

As a prerequisite for disbursement, and as a continuing obligation throughout the duration of these Terms and Conditions, the Customer commits and undertakes as follows:

1. The Customer shall be an employee of a participating employer approved by Deem.
2. The Customer shall provide Deem and myZoi with:
   
   1. Valid Emirates ID (minimum 6 months validity);
   2. Valid Passport (minimum 6 months validity);
   3. Any additional documents or information as requested by Deem or myZoi.
3. The Customer meets all eligibility requirements including, but not limited to:
   
   1. Minimum six (6) months continuous employment;
   2. Monthly salary between AED 1,000 and AED 4,500;
   3. Age between 21 and 60 years.
4. Deem, in collaboration with its partner myZoi, reserve the absolute right to accept or reject any request for disbursement at its sole discretion.

1. Each disbursement under the Facility shall be subject to a processing fee of:
       AED 20 per transaction, or
       5% of the disbursed amount, whichever is higher, in addition to applicable VAT.

2. No interest shall be charged on amounts disbursed under this Facility.

3. All fees shall be deducted automatically at the time of disbursement.

4. Deem reserves the right to amend fees and charges from time to time in accordance with applicable
laws and upon prior notification to the Customer.

1. 1. The Customer shall first contact the Customer Support, to make repayment arrangement.
   2. Following this, the Customer shall direct the Customer to visit a Deem Cash Deposit Machine (CDM), the locations of which are listed below:
      Dubai
      Dubai Outsource City:
      Building 5, 1st Floor
      Abu Dhabi
      Lulu Madinat Zayed
      New extension, 1st Floor (next to the elevator) / Madinat Zayed Shopping Center
   3. The Customer shall visit the applicable Deem CDM to make the repayment.
   4. The Customer shall enter the Contract number and registered mobile number with myZoi into the CDM. Repayments through the CDM shall be made in AED currency notes only.

All outstanding disbursed amounts, applicable fees, and charges related to the EWA facility occurrence of the following event, become immediately due and payable without notice, demand, or court order, and without prejudice to Deem’s other rights under these Terms and Conditions or applicable law, upon occurrence of any of the following events:

1. Termination of the Customer’s employment with the participating employer.
2. The Customer’s breach of any obligation, undertaking, or representation under these Terms and Conditions
3. Submission of false, misleading, or materially inaccurate information or documentation by the Customer.
4. Suspension, delay, or withholding of salary payments by the participating employer.
5. Deem becoming aware of any adverse financial condition or credit risk that may impair the Customer’s ability to fulfill obligations under these Terms and Conditions.
6. Death or permanent departure of the Customer from the United Arab Emirates.

The Customer acknowledges that, where the Customer fails to repay any outstanding amounts due under the Facility, such non-payment may be reported to Al Etihad Credit Bureau (AECB), the UAE’s credit information bureau. This may affect your credit score and make it harder for you to get credit in the future.

Need Help Managing Your Finances? Debt Counselling is Available.

We are committed to supporting your financial wellbeing. If you are facing or expect to face financial difficulties in making repayment under the EWA facility, please contact us as soon as possible.

Free debt counselling and advisory services are available through Deem .

How to reach us:

• Call our dedicated customer support team at 800 69964 (toll free within UAE) or +971 800 69964 if calling from outside the UAE, international call charges apply. Support is available 24 x 7.
• Alternatively, contact us via email at ask@myzoi.life.
• Our team will assist with initial inquiries and connect you with a debt counselling specialists for dedicated guidance.

Getting debt counselling is your choice. It does not mean your payment is cancelled, delayed, reduced, or changed. Any change to your repayment must be agreed by Deem in writing.

If you are dissatisfied with the support received, the debt counselling process, or the handling of your complaint, you may use the complaint escalation process set out in Article 13: Customer Support and Complaint Handling, including escalation to Sanadak, where applicable.

1. The Customer acknowledges that the Facility is not a loan or credit facility but an advance on earned wages.
2. The Customer agrees not to assign, transfer, or delegate any rights or obligations under these Terms and Conditions without prior written consent from Deem.
3. The Customer consents to myZoi sharing relevant personal, financial, and employment data with Deem, participating employers, and regulatory authorities as required by law.

• Deem shall have the unrestricted right to assign, transfer, or novate its rights, obligations, and securities under these Terms and Conditions to any third party without the need for Customer consent.

The books, records, and electronic systems maintained by Deem and myZoi shall constitute conclusive evidence of the Customer’s indebtedness, disbursements, repayments, fees, and obligations under these Terms and Conditions, unless proven otherwise under applicable UAE law.

1. The Facility shall be used solely for short-term financial needs and may not be used to create a pattern of continuous debt dependency.
2. Deem reserves the right to impose usage limitations, including cooling-off periods, frequency caps, or suspension of access where deemed necessary to protect both parties’ financial interests.
3. The Facility shall not be used for any unlawful, fraudulent, or prohibited purpose.
4. These Terms & Conditions should be read in conjunction with the Key Facts Statement (KFS), which together provide the full details of the product/service. In the event of any ambiguity, the provisions of the KFS shall prevail to the extent of the ambiguity.

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the laws of the Emirate where the Customer’s EWA Facility account, prepaid card, or wallet is maintained.
2. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Emirate where the account is held. Notwithstanding the foregoing, Deem may, at its sole discretion, bring proceedings in any other jurisdiction, inside or outside the United Arab Emirates.

All notices, correspondences, and legal communications under these Terms and Conditions shall be in writing and shall be deemed valid and effective if delivered to the addresses specified by the parties by registered mail, courier, or acknowledged hand delivery, unless updated addresses are notified in writing by either party.

We may amend these Terms from time to time by providing you with at least sixty (60) calendar days’ prior notice via SMS, Mobile App notification, and/or any other communication channel we may reasonably determine. If you do not agree to the amended Terms, you may stop using the Facility before the amended Terms take effect. Your continued use of the Facility after the effective date of the amended Terms shall constitute your acceptance of the amended Terms.

1. These Terms and Conditions shall be effective, enforceable, and binding upon the Customer and Deem as of the date of first use of the Facility and shall remain in full force until full satisfaction of all obligations of the Customer.
2. In case of any conflict between these Terms and Conditions and any other general terms and conditions of Deem, the provisions herein shall prevail.
3. These Terms and Conditions are issued in both Arabic and English. In case of any contradiction, the Arabic version shall prevail.

The Customer hereby declares, acknowledges, and confirms that:

1. They have carefully read, fully understood, and voluntarily accepted all the terms, conditions, obligations, and provisions set forth under these Terms and Conditions.
2. They fully understand the nature of the Earned Wage Access Facility as described herein, including its repayment obligations, default consequences, and legal enforceability.
3. Their acceptance of these Terms and Conditions has been made voluntarily and without any duress, misrepresentation, or undue influence.
4. The Customer agrees that their acceptance of these Terms and Conditions may be evidenced by electronic signature, digital acceptance, click-wrap confirmation, or any other secure electronic means provided by Deem or its authorized service providers, and such electronic acceptance shall constitute full legal and binding consent equivalent to handwritten signature in accordance with the applicable laws of the United Arab Emirates, including Federal Decree Law No. 46 of 2021 on Electronic Transactions and Trust Services.

1. The Customer may direct any queries, service requests, or complaints relating to the Earned Wage Access Facility to myZoi, the designated technology and customer support provider for the Facility, through the following channels:
   • Customer Support Line: 800 69964
   • Operating Hours: Monday to Sunday, 9:00 AM to 8:00 PM
   • We are committed to resolving all complaints fairly and to our customers’ satisfaction. If you remain dissatisfied with the outcome of your complaint or the way it was handled, you may escalate the matter to Sanadak, the independent Ombudsman Unit for consumers. Please visit: https://www.sanadak.gov.ae/en/make-a-complaint/
   •  
2. The Customer acknowledges that Deem retains full responsibility for complaint resolution relating to repayment negotiations and arrangements, in accordance with governance and regulatory compliance, in its capacity as the licensed finance provider.

The Customer acknowledges and agrees that myZoi acts solely as the authorized technology and strategic partner on behalf of Deem. While myZoi may support disbursement processing and eligibility assessments as part of the Facility’s operational workflow, myZoi does not act as a lender or finance provider and does not make any credit or funding decisions independently.

myZoi shall not be liable to the Customer for any indirect, consequential, or punitive damages arising from the use of the Facility.

Earned Wage Access (EWA) allows eligible salaried individuals to access a portion of their earned wages before the scheduled payday. It is not a loan, but an advance on wages already earned.

Eligibility criterions for users accessing EWA are:

1. Must be a salaried employee of a participating employer.
2. Must have a valid and active payroll relationship with the employer.
3. Minimum 6 months of employment Access Limit
4. Minimum Income of AED 1000 and maximum income of AED 4500
5. Must be between the Age group of 21 – 60 years
6. Customers can access up to 70% of their earned salary before payday.
7. Customer can apply for EWA (if eligible) only 6 times every year.

The accessible amount may vary depending on employer policy and individual payroll data.

Employer Role
The availability of EWA is subject to the employer’s participation.
The employer is not liable for any fees or charges unless otherwise agreed.

Valid Emirates ID having at least 6 months validity period

1. User will be charged a fee of AED 20 per EWA transaction for withdrawals less than AED 400 OR
2. User will be charged a fee of 5% per transaction for withdrawal above AED 400 of the EWA amount requested
3. 5% VAT is applicable on the EWA fee (no interest)

1. The accessed amount is automatically deducted from the next salary payment.
2. If the salary is insufficient or not credited, alternate recovery methods may apply as per the terms and conditions.

1. Usage of the service is reported to credit bureaus.
2. This means your payment history (on-time or late) may affect your credit record. Paying on time can help you build a good credit history. Missing payments may harm your credit and make it harder to borrow money in the future.

1. Frequent usage may reduce your available salary on payday.
2. Using this service often means you’ll get less money on your normal payday (as you have already withdrawn a part of it).
3. Be careful with your money so you don’t depend too much on getting paid early.
4. This service is for quick cash when needed, not for solving bigger money problems.

Warning:
– Frequent usage may reduce your available salary on payday.
– You must manage your finances responsibly to avoid over-reliance on advances.

1. Customers will not be able to cancel the service immediately once the EWA requested amount is paid into customer digital wallet.
2. The cooling-off period allows user to cancel EWA the product within five (5) days of accepting EWA terms and conditions, unless users waives this right at the time of taking up the service.

IMPORTANT

Customer can avail EWA maximum up to 6 times a year.

Situation:
If customer is availing EWA in March and payment is recovered from customer in March payroll, customer cannot avail EWA in April and can avail in May.

Need Help Managing Your Finances? Debt Counselling is Available.
We are committed to supporting your financial wellbeing. If you are facing financial difficulties or expect to face financial difficulties in making repayment under EWA facility, please contact us as soon as possible. Free debt counselling and advisory services are available through Deem. 

How to reach us:

• Call our dedicated customer support team at 800 69964 (toll free within UAE) or +971 800 69964 if calling outside of the UAE (international charges apply). Support is available 24 x 7.
• Alternatively, reach out to us via email at ask@myzoi.life.
• Our team will assist with initial inquiries and connect you directly with financial counselling specialists for dedicated guidance.

1. For queries, assistance, or complaints, please contact:
2. myZoi Financial Inclusion Technologies
3. Phone: 971 800 69964
4. Email: callcenter@myzoi.life
5. Operating Hours: 9:00 AM – 8:00 PM Monday to Sunday
6. We are committed to resolving all complaints fairly and to our customers’ satisfaction. If you remain dissatisfied with the outcome of your complaint or the way it was handled, you may escalate the matter to Sanadak, the independent Ombudsman Unit for consumers. Please visit:https://www.sanadak.gov.ae/en/make-a-complaint/

1. The full terms and conditions governing the EWA service are available at: https: //www.myzoi.com/terms-and-conditions/
2. By using the EWA service, the customer agrees to these terms.

1. Personal data are accessed and processed securely.
2. The provider complies with data protection laws and does not share data with third parties without consent.

1. EWA will not be available if the salary is on hold, employment is terminated, or customer is not meeting Deem’s eligibility criteria
2. Deem Financereserves the right to suspend access without notice in case of misuse or fraud risk.

Fees, limits, or conditions may change from time to time. Please refer and review our Terms and Conditions for the same before applying for EWA facility. Changes will be communicated with a notice period of 60 days

EWA is designed to support short-term needs. Customers are encouraged to use it alongside budgeting and savings tools.

Loan amount Calculation

Suppose, Employee “X” has qualified for EWA.

Assume, Employee “X” earns AED 3000 p.m.

On 17th January, Alpha wants to withdraw Salary for 15 days.

Step by Step:

a. Alpha enters the EWA App and enters no. of days for EWA to be availed (X cannot claim up till the same day, max until 2 days prior to apply) – 15 days

b. Alpha sees their monthly salary – AED 3000

c. Up till 15th January, Alpha is eligible – AED 1500

d. Custmer eligible for – AED 975

e. Processing Fee (5% -e.g.) – AED 48.75

f. VAT (at 5%) – AED 2.43

g. Net Receivable by Alpha – AED 923.82

h. On the January payroll cycle, “X” receives: AED 2025