myZoi is committed to providing an accessible, transparent, and fair complaints process. its vision to be a “Force for Good”. If you are unhappy with any aspect of our products, services, or customer experience, we encourage you to tell us about it. We are committed to handling all complaints fairly and promptly. Our goal is to understand your concern, resolve it as quickly as possible, and continuously improve our services using your feedback.
You can contact us through any of the following channels:
You can contact our 24×7 customer support
We will confirm receipt of your complaint and provide a reference number. Please include this reference for any follow-on communication regarding the specific complaint
Our team will investigate your complaint and contact you if we require additional information. To facilitate the prompt resolution of your compliant, always include the following information:
We will provide you with a written response explaining our findings and any actions taken. We’re committed to resolving your service request as quickly as possible and endeavor to resolve all complaints within a maximum of 20 business days
Some complaint investigation and resolution may require coordination with other financial institutions and require longer resolution times. If additional time is required to investigate your complaint, we will keep you informed of the progress and reason for the delay.
We are committed to maintaining a fair, transparent, and robust complaint resolution process, but if you are not satisfied with our final response, you have the right to refer your complaint to Sanadak.
Sanadak is the independent Ombudsman Unit established by the Central Bank of the UAE (CBUAE) to resolve disputes between consumers and Licensed Financial Institutions.
Sanadak – UAE Financial Ombudsman
Toll-Free 800 SANADAK (800 726 2325)
Email info@sanadak.gov.ae
Website Sanadak Official Website
Submit a Complaint Sanadak Complaint Portal
Address Emirates Institute of Finance Building, Ground Floor, Abu Dhabi, United Arab Emirates
Working Hours Monday to Thursday: 8:30 AM to 3:30 PM, Friday: 8:30 AM to 11:30 AM
I am an England & Wales qualified solicitor (LLB Hons) with 16 years of experience in regulatory law, conduct, and compliance. My career spans international regulatory practice at Allen & Overy, and with the UK Financial Services Authority. At Standard Chartered, my career has been dedicated to regulatory compliance and digitalisation. I have expertise in regulatory affairs, policy development, compliance advisory, consumer protection, corporate governance, and contentious regulatory work, including investigations and litigation. As a people manager and certified executive coach, I am committed to values-based leadership, fostering collaboration, diversity, and continuous professional development.
Over 15 years of international experience in financial services across Europe, Middle East, and South East Asia primarily across retail banks such as Citi, Standard Chartered and Mashreq Bank with particular focus on lending, client growth, and ROI delivery through effective project and people management.